Limited Life Time Warranty

(Overview and Terms of Limited Lifetime Warranty)

Coverage:
The GutterProVac, all internal electronic parts are lifetime warranted to be free from defects in material and workmanship when utilized for normal use by the original purchaser only.

One (1) year parts and labor on accessories and housing. The GutterProVac accessories and housing are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. This does not include replacement of items due to wear. For this warranty to apply the original purchaser must email service@gutterprovac.com the date and place of purchase (included in the original packaging or available online at gutterprovac.com) along with a copy of the original purchase receipt to Gutter Pro Vac days after the original purchase date. Should any defect covered by the terms of this lifetime limited warranty be discovered, Gutter Pro Vac team will repair or replace any defective part provided the unit is returned by the original purchaser on file with the warranty form information. The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at the discretion of Gutter Pro Vac. This warranty is void if the damage is resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial or other than home use, or damages accruing in transit. This warranty does not cover any shipping fees to or from our facility.This warranty is extended to the original purchaser only and excludes all other legal and/or conventional warranties. The responsibility of Gutter Pro Vac, if any is limited to the specific obligations expressly assumed by it under the terms of the lifetime limited warranty. In no event is Gutter Pro Vac liable for incidental or consequential damages of any kind whatsoever. The customer is responsible for all shipping fees to and from our facility. Carefully pack returning items for repair to avoid damage in transit. Be sure to include in the box all your contact information including name, phone number, email address and shipping address along with a prepaid return ship tag from UPS or FedEx. Contact us at (800) 617-9522 or email service@gutterprovac.com for making arrangements to return items for repair or service. Gutter Pro Vac is not responsible for any shipping cost to or from our facility.

Stolen Package

We understand the frustration of having a package marked as delivered but missing. While we can't prevent all instances of theft, Gutter Pro Vac has policies in place to help you if you believe your package has been stolen following delivery.

What happens if my package is marked delivered but missing?
File a police report: Filing a report with your local police department can strengthen your claim and aid in their investigation.
Report it immediately: Contact us within 24 hours of the marked delivery date via our helpdesk or live chat. The sooner we know, the quicker we can assist.
Provide information: We'll need your order number, delivery confirmation, copy of the police report and any information about the delivery location (e.g., secure drop box, neighbor acceptance).
What are my options if the package is confirmed stolen?
Replacement or refund: Depending on the value and availability of the item, we'll offer a replacement (subject to stock) or a full refund.
Delivery confirmation: For future orders, consider requesting to have a signature required for delivery. This requires someone to physically sign for the package upon delivery.

What doesn't qualify for this policy?
Packages delivered to incorrect addresses: Please make sure your address is entered correctly before placing your order. We are not responsible for packages delivered to the wrong address due to customer error.
Packages lost in transit: If your package is lost by the shipping company, we will file a claim and work with them to locate it. We will replace the item or refund for the full amount of the lost order.
Packages delivered but reported as lost: False claims of lost or stolen packages are taken seriously and may result in additional action.

Additional Tips to avoid package theft:
Track your package: Check the tracking information link we provided with your order confirmation email.
Request specific delivery instructions: Choose a delivery location where someone will be present to receive the package, such as a neighbor or your work address.
Consider alternative delivery options: Have your package delivered to a shipping center for pick up or to secure delivery lockers if available in your area.

Remember: If you have any further questions or concerns, please don't hesitate to contact our customer support team.