In the unlikely event that your item arrives damaged, or is missing parts, please email within 7 days of receipt with a description and photos of the damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts, if possible, or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item.
Please DO NOT refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 week to be received. Please email with your needs.

We want you to be 100% satisfied with your gutter pro vac order. If you're unhappy with the item you purchased for any reason, please contact our Customer Service department at 800-617-9522. (Note: If your item was damaged or defective, see our Damage section above). Please note: certain items are not returnable and will be clearly stated on the listing.

Returned merchandise must be sent to us prepaid and insured at the address listed below.

Please remember, all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals. We will not accept dirty, broken or used products or any items in non-standard packaging. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return. Please insure your item with the carrier and send the tracking number to once it ships. We will issue a refund (minus a 20% restocking fee) for the purchase price of any products you return that meet the above conditions within 3 days of receipt in our warehouse minus the actual shipping cost of us shipping the product to you.

NOTE: You are liable for shipping both ways if you decide to return these products. Even though on our website we offer Free Shipping, there is no such thing as free shipping, we build the shipping into the price. If you want to return, we will work out the exact shipping costs accrued to ship the equipment out to you and deduct this from the refund. You are also responsible for paying the shipping back to us of the returned items. T there is also a 20% Restocking Fee for returned merchandise.

All items must be returned to:
D&D (GutterProVac)
1 General St
Mayfield, KY 42066

You can contact us through our contact page! We will be happy to assist you.

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