Shipping & Delivery
International Orders
At this time, we do not accept orders shipped to international or APO addresses. If you are interested in purchasing one of our systems, you will need to make arrangements with a port forwarder that ships palletized goods. Please contact us at service@gutterprovac.com for more information.
Canadian Customers
We are pleased to announce that we now offer palletized shipping of gutter vacuum systems to Canada with the following options:
a. Delivery to a US mail delivery stop / port forwarder:
No additional shipping charges apply when shipping to a US address. You can either pick the shipment up personally or arrange to have it forwarded, at your expense. Our recommended port forwarder that can handle palletized, heavy items, and has locations to deliver to all provinces is:
- Kinek: Sign up with this service and select the port location closest to you for delivery.
b. Customer as Importer of Record:
The order will ship directly to your location, and you will be responsible for paying customs charges and sales tax. An additional shipping fee will apply based on shipping distance from our warehouse. Please contact us for a customized quote.
Hawaii and Alaska
Since we ship our systems via LTL, we are unable to ship to Alaska and Hawaii. You will need to make arrangements with a port forwarder in the Continental US that can forward the shipment to your location. Contact us for a list of recommended forwarders.
Shipping
Gutter Vacuum Kits/Heavy Orders: Our gutter vacuums and vacuum kits are shipped on a pallet via a third-party LTL freight provider. After pickup, we will send you an email with freight line details and a PRO (tracking) number. When the shipment has reached the local depot the shipping company will contact you to arrange delivery. You must be present to receive delivery. Other Parts: Shipped via FedEx, UPS, or USPS. Items usually ship within two business days, and tracking information will be sent via email once the shipping label has been created. While we and our freight providers strive to deliver orders swiftly, we cannot guarantee delivery dates. We advise ordering well in advance to increase the likelihood of receiving your order by your desired date.
Sales Tax
Sales tax is charged for items shipping to California, Washington, and Kentucky.
Payments
Payments can be made using U.S. issued credit cards or through PayPal. We accept Visa and MasterCard. Please use our secure online order form to enter your credit card information.
Financing Options
We also offer financing options through Klarna, Afterpay, and ShopPay. With our "Buy Now, Pay Later" program, you can make your purchase more manageable by spreading the cost over time. For any questions or special shipping arrangements, please contact us at service@gutterprovac.com.
Shipping & Delivery
We do not ship our gutter vacuums outside the continental United States. If you are interested in purchasing one of our systems, you will need to make arrangements with a port forwarder.
Because we ship our systems via LTL we are unable to ship to Alaska and Hawaii. You will need to make arrangements with a port forwarder in the Continental US that would be able to forward shipment to your location.
All gutter vacuum kits or orders weighing 150 lbs. or greater, will be shipped on a pallet via a third-party freight provider. Once your order has been picked up, we will send you an email with the freight line details and PRO (tracking) number.
While our freight providers do their best to deliver orders as quickly as possible, especially when/if a customer needs an order immediately, there is no guarantee of delivery. We strongly urge customers to place orders in advance to increase the likelihood of receipt on a desired delivery date.
Additional Freight Shipping Notes:
Delivery agent will contact the customer to schedule delivery appointment.
All shipments are valid for one customer, to one location, in the continental United States.
All freight orders are shipped to the customer’s location on a lift gate truck with Curbside Delivery service. Deliveries are made to the shipping address specified by the customer on their order. Please let us know if you do not need a lift gate prior to shipment.
Customers are strongly advised to compare delivery against bill of lading and inspect all packages for visible damage. Damaged packaging and/or merchandise MUST be noted as “DAMAGED” on the bill of lading at the time of delivery.
The customer is responsible for unwrapping the pallet and moving packages inside their residence or to a dry secure location.
In the event the customer is unavailable during delivery attempt, and the order becomes undeliverable, the customer will be responsible for any/all additional shipping and handling fees.
Smaller parts and accessory items are shipped via USPS or FedEx. Items usually ship within two business days and we forward your tracking information via email once your item is in transit.
Sales tax is charged for items shipping to California, Kentucky and Washington.
In the unlikely event that your item arrives damaged, or is missing parts, please email service@gutterprovac.com within 7 days of receipt with a description and photos of the damage. Unfortunately, packages can be damaged during the shipping process after leaving the warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts, if possible, or ship out a new one at our discretion and completely at our expense. Please be sure to inspect your item(s) for concealed damage even if you do not plan on using it immediately and always keep all packaging until you are satisfied with your item.
Please DO NOT refuse any shipments as this limits our options in getting you a perfect item. Requests for replacement parts will be processed as quickly as possible but expect them to take 1 week to be received. Please email service@GutterProVac.com with your needs.
You can contact us through our contact page! We will be happy to assist you.
